App / Sports
At 5d6644, this Privacy Policy sets out exactly what personal data we collect when you open an account, how we use it, and what choices you have over it. Access to certain features and data rights depends on your local law and eligible regions.
When you register and use your 5d6644 account, we collect the information needed to operate it — your name, contact details, login credentials and transaction records. If you deposit or withdraw through Nagad, Upay or Bank Transfer, the payment reference data linked to that transaction is recorded in your account wallet history. We use this data to process your transactions, verify your identity in line with applicable requirements, respond to your support requests and keep your account secure. We do not sell your personal data to third parties for marketing. Cookies and similar session tools are used to keep you logged in across your device, remember your lobby position and measure which sections of the site are used most. You can adjust cookie settings through your browser at any time, though some account functions depend on session cookies remaining active. Retention periods vary: active account data is held while your account remains open; transaction records may be kept for longer where required by applicable rules. Your eligibility to exercise specific data rights — including access, correction and deletion — depends on your local law and the region from which you access the platform.
All data collected when you log in, update your profile or change your password falls within this policy. This includes device identifiers and session tokens used to keep your account active on mobile or browser.
Payment reference data from Nagad, Upay or Bank Transfer deposits and withdrawals is covered here. We record transaction IDs and amounts in your wallet history; full payment-provider data stays with that provider under their own terms.
Your browsing activity within the 5d6644 platform — pages visited, lobby sections opened, game categories viewed — is captured through our own analytics only. This data is used to improve navigation and is not linked to your name externally.
Links or embedded content from outside our platform, including payment gateways and game studio interfaces from CQ9, Habanero, JDB or Spadegaming, operate under their own privacy terms. We are not responsible for data collected at those endpoints.
You have concrete options when it comes to the personal data we hold. Start with your account settings page — that is where you can review the profile details we have on record and update contact information directly. If something looks wrong, correct it there first; changes take effect immediately for future communications. For records you cannot edit yourself, such as historical transaction logs tied to Nagad, Upay or Bank Transfer payments, submit a written request through our support channel and we will confirm what we hold. If you believe data is being handled incorrectly, raise the question with our support team before escalating. Deletion requests are subject to applicable retention rules, so some records may need to be kept even after you close your account. The right steps to take and what outcomes are available depend on your local law and the eligible region from which you access 5d6644.
Open the account settings page after logging in. Your registered name, contact details and linked payment references are visible there. Check them against what you entered at registration.
Edit your profile directly in account settings for most fields. If a field is locked — such as your registered mobile number — contact support with the correction and we will process it.
Use our published support route to ask about how specific data is used or stored. State your account reference clearly so we can pull the right records and respond accurately.
Send a deletion or restriction request through support. We will confirm which records can be removed immediately and which must be retained under applicable rules before acting.
Open the chat icon from any page while logged in. State your account reference and describe your privacy question clearly so we can route it to the right team without delay.
Send your query to the support email address listed in your account's help section. Include your registered contact detail and the specific data point or transaction you are asking about.
The help centre in your account contains published articles on data rights, cookie settings and account correction steps. Check there first — many questions are answered without needing to contact the team directly.
Account and transaction data is stored on secured servers. Access is restricted to authorised processes only. Nagad, Upay and Bank Transfer reference records are retained in your wallet history and not shared with unrelated third parties.
Session cookies keep you logged in and remember your lobby position between visits. Analytics cookies are first-party only. You can clear or block cookies in your browser settings, though this may affect your account session continuity.
Active account data is held while your account is open. After closure, certain transaction records may be kept where applicable rules require it. We do not hold data longer than necessary for its stated purpose.
When this policy is updated, we post a notice in the platform. Continued use of your account after the notice date means you have seen the updated terms. To request a formal copy of current policy wording, contact support via the published channel.
Below are the questions about this policy that account holders raise most often. If your question is not covered here, reach out through the live chat or email route listed in the support section above.
We collect your name, contact details, login credentials and device information at registration. Once active, your session data, transaction references from Nagad, Upay or Bank Transfer, and account activity are added to your profile record.
We store the transaction reference and amount linked to your deposit or withdrawal, not full wallet credentials. The full payment flow and credential handling sit with the payment provider under their own terms. Your wallet history in the account shows reference-level detail only.
Yes, you can submit a deletion request through our support channel. However, some records — particularly transaction logs — may need to be retained under applicable rules. We will confirm which data can be removed and which must stay before acting on any request.
Open account settings after logging in and edit the relevant field directly. For locked fields such as your registered mobile number, contact support with the correct detail and your account reference. We process corrections and confirm once the change is applied.
Game studios receive only the session and game-round data needed to run a game title. They do not receive your full account profile or payment details. Each studio handles its own session data under its own terms. We do not pass personal data for marketing purposes.
When your account is closed, active session data is removed. Transaction and identity records may be retained for the period required by applicable rules in your region. You can ask our support team what specific records are held post-closure and for how long.